Privacy policy and GDPR

Dear User, Dear User,
in connection with your use of the Website, we would like to inform you that:
This privacy policy explains the processing of personal data when using our Services. Personal data is all data that can be used to identify a given User. PomocniLudzie.pl cares about the security of its Users' personal data.

GDPR information clause regarding the processing of personal data:

    1. The entity responsible for data processing

    Administrator processed by AnimalHotels limited liability company based in Łódź ul. H. Sienkiewicza 72, 90-318 Łódź, registered in the Register of Entrepreneurs, whose registration files are kept by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register under the number KRS 0000934860, REGON 520527265, NIP 7252314345, share capital: 50,000 zloty.

    1. Contact details of the data protection officer

    You can contact the data protection at PomocniLudzie.pl at info@pomocniludzie.pl

    1. User rights

    The User has the following rights in relation to the User's personal data:

    3.1 General rights

    The User has the right to rectify, delete, limit processing, object to the processing and transfer personal data and to be informed about the collection and use of this data. If the processing is based on the consent given by the User, the User may withdraw such consent at any time.

    3.2 The right to object to data processing based on legitimate interests

    Pursuant to Art. 21 paragraph 1 of the EU General Data Protection Regulation (GDPR). The user has the right to object at any time - for reasons related to his particular situation - to the processing of his personal data based on art. 6 sec. 1 lit. e) GDPR or Art. 6 sec. 1 lit. f) GDPR, including profiling based on these provisions. If the User raises such an objection, PomocniLudzie.pl will no longer process the User's personal data, unless PomocniLudzie.pl demonstrates valid and legally justified grounds for processing that override the interests, rights and freedoms of the User, or the processing serves to establish or pursue legal claims or defending against such claims.

    3.3 Right to object to direct marketing

    If PomocniLudzie.pl processes personal data of the User for the purposes of direct marketing, in accordance with art. 21 paragraph 2 GDPR, the User has the right to object to such processing at any time, including profiling, to the extent to which the processing is related to such direct marketing.

    If the User objects to the processing of data for direct marketing purposes, PomocniLudzie.pl will no longer process the User's personal data for such purposes.

    3.4 Right to lodge a complaint with a supervisory authority

    The user has the right to lodge a complaint with the President of the Personal Data Protection Office.

    1. Processing of personal data when using the Services

    Except for certain cases in which the User consents to the processing of his personal data, in which the processing of the User's personal data is necessary in connection with the contract concluded by him with PomocniLudzie.pl or in which the User asked PomocniLudzie.pl to undertake certain activities prior to the conclusion of the contract, PomocniLudzie.pl processes the User's personal data in order to implement the legitimate interests of PomocniLudzie.pl. PomocniLudzie.pl applies appropriate security measures to protect the privacy of the User and processes the User's personal data for the purposes of:

    • helping the User to find the perfect hotels and caretakers,
    • providing the User with more relevant search results for hotels and caretakers.

    When the User uses PomocniLudzie.pl Services, PomocniLudzie.pl processes the following types of personal data:

    • personally identifiable data, such as name, addresses, telephone numbers or e-mail addresses of the User, but also such as gender or date of birth.

    The User's personal data will be processed when it is necessary for the purposes of our legitimate interests, which we consider to be: marketing, including profiling (e.g. to adjust the content of the Website to your preferences); conducting measurements, statistics and analyzes (e.g. to adjust the content of the Website to the preferences and interests of all Users); ensuring the security, functionality and stability of the Website; detection of bots and abuses when using the Website; investigation and defense against claims.

    1. Contact via e-mail or contact form

    If the User contacts PomocniLudzie.pl via e-mail or the contact form, PomocniLudzie.pl will save the data provided by the User (e-mail address, possibly first and last name or company name and telephone number) in order to be able to provide the User with answers to the provided by questions him. Data that is not necessary to contact the User are always marked as optional in the contact form. The User's message may be related to various actions taken by the User on the PomocniLudzie.pl website. The information collected will only be used to assist you with your booking and to better understand your views. These data are clearly provided on a voluntary basis and with the consent of the User, as provided for in Art. 6 sec. 1 lit. a) GDPR. To the extent that this applies to data on communication channels (e.g. e-mail address or telephone number of the User), the User also agrees to possible contact with him from PomocniLudzie.pl via this channel in order to handle the User's inquiry. The User may withdraw the consent granted at any time.

    PomocniLudzie.pl deletes the data generated in this context when their storage is no longer required or restricts their processing, if there are statutory requirements for the retention of such data.

    1. Specific Features of the Services

    6.1 User account HelpfulPeople.net

    User the possibility to create a PomocniLudzie.pl user account. If the User creates a PomocniLudzie.pl user account, he will have password-protected access and will be able to view and manage the data stored in his account. Creating a PomocniLudzie.pl user account is voluntary, but it may be required to use the full functionality of some Services.

    If the User sets up a PomocniLudzie.pl user account, PomocniLudzie.pl will send him messages as part of direct marketing. The User may delete the PomocniLudzie.pl account at any time.

    On his PomocniLudzie.pl user account, the User may manage all his data, as well as modify and delete it. Legal basis: art. 6 sec. 1 lit. a) and f) GDPR.

    6.2 External Links

    If our Services redirect to other websites or applications, these newly opened links do not function in accordance with this Privacy Notice. Please see the privacy policies posted on those other websites or applications for their collection, use and disclosure of personal information.

    1. Use of social plug-ins

    This website uses social plug-ins from various providers. Without the User's intervention, these buttons do not send any data to individual social networking sites when visiting our website. Only after clicking on the button, a direct connection is established to the server of the respective social network service, which can then collect data and use cookies.

    1. Cookies

    The website uses cookies. Cookie files (so-called "cookies") are IT data, in particular text files, which are stored on the Website User's end device and are intended for using the Website's pages. Cookies usually contain the name of the website they come from, the storage time on the end device and a unique number. When the User uses the PomocniLudzie.pl website, cookies are saved on the User's device. Cookies are small text files saved on the hard drive of the User's device assigned to the browser used by the User. Through them, specific information is collected at the location where such a file is configured. They are only used to improve the operation of the website and adapt it to the User's needs. In addition, PomocniLudzie.pl uses cookies to correctly identify the User during his subsequent visits to the website.

    This website uses various types of cookies, the functional scope and functions of which are described below.

    8.1 Temporary cookies

    Cookies may be temporary files that remain on the user's device until they leave the website or turn off the web browser or may remain on the user's device for the time specified in the parameters of these files or until they are manually deleted by the User.

    8.2 Persistent cookies

    These cookies are automatically deleted after a specified period, which may vary from cookie to cookie. Using the appropriate security options in the settings of your browser, the User can delete cookies at any time.

    8.3 Flash cookies

    Flash cookies are not saved by the User's browser, but by the Flash plug-in. In addition, PomocniLudzie.pl also uses HTML5 storage objects that are saved on the User's computer. These objects store the necessary data, regardless of the browser used by the User, and they do not have an automatically set expiry date. If the User does not want Flash cookies to be processed, he should install an appropriate add-on, such as "Privacy Badger" for Mozilla Firefox or Adobe Flash Killer Cookie for Google Chrome. To prevent the use of HTML5 storage objects, you must use the browser in private mode. PomocniLudzie.pl also recommends regular manual deletion of cookies and browsing history.

    8.4 Preventing the storage of cookies

    If the user does not want to receive cookies, he may change the browser settings. We reserve that disabling cookies necessary for authentication processes, security, maintaining user preferences may make it difficult, and in extreme cases may prevent the use of websites.

    8.5 Retention period

    The cookie storage periods vary and can be accessed through your browser.

    1. Data transfer

    If PomocniLudzie.pl uses the services of suppliers who process data outside the EU / EEA, then PomocniLudzie.pl uses appropriate safeguards for the transfer and processing of User's personal data outside the EU, such as EU standard data protection clauses or an EU decision stating an adequate level of protection.

    1. Data safety

    PomocniLudzie.pl uses comprehensive technical and operational security measures to protect the User's data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Along with the technical progress, the security measures applied by PomocniLudzie.pl are regularly verified and updated.

    1. Data storage

    PomocniLudzie.pl retains the User's personal data for as long as it is necessary for the User to use the Services and to enable PomocniLudzie.pl to provide Services to the User, as well as to comply with the law.